Shipping policy

Shipping and Delivery

Scentsation is operated as a small hobby business with limited scale, capacity and operations. Orders are packed and handled manually. We do our best to ship orders quickly and safely, but processing time may vary during busy periods, holidays, illness or other practical circumstances.

1. Domestic Shipping in Norway

  • Posten Small Parcel: NOK 76, insured up to NOK 2,500.
  • Posten Large Parcel: NOK 140, insured up to NOK 10,000.
  • Delivery is normally made to home address or pickup point, with notifications via SMS, email and/or the Posten app.
  • Tracking information is normally sent by email when the parcel has been prepared or shipped.
  • Free shipping: Applies to orders over NOK 969 within Norway.
  • For orders from NOK 969 to NOK 2,500, Posten Small Parcel is normally used.
  • For orders from NOK 2,500 to NOK 10,000, Posten Large Parcel is normally used.
  • Orders are normally prepared and shipped within 1–5 business days after ordering.

Shipping prices, delivery methods and free shipping thresholds may change if Posten or other shipping providers change their prices, terms or services. The applicable shipping price is shown at checkout before payment.

2. Delivery Time

Normal processing time before dispatch is 1–5 business days. The delivery time after the parcel has been shipped depends on Posten and the delivery address.

If we expect a significant delay, we will try to inform the customer as soon as practically possible. In the event of delay, the customer’s rights under applicable consumer rules apply.

3. Responsibility for Damage or Loss

  • We carry the risk for the goods until they have been delivered to you.
  • If the parcel is damaged or lost during transport, please contact us as soon as possible.
  • Send an email to scentsation.no@gmail.com with your order number, tracking number and any relevant documentation.
  • In the event of approved damage or loss, we will consider replacement, refund or another appropriate solution.
  • Posten’s transport insurance also applies where its terms are met.

Insurance claims with the shipping provider may take time and may require the customer’s cooperation, such as documentation, photos or confirmation to Posten.

4. International Shipping

  • International orders are normally shipped via Posten with tracking where available.
  • Once the parcel leaves Norway, it is normally handled by the postal service in the destination country.
  • Delivery time may vary significantly depending on country, customs processing, local postal handling and other circumstances outside our control.
  • International shipments may have limited or no transport insurance, depending on the chosen shipping method and destination country.
  • The customer is responsible for any customs duties, import fees, taxes and local charges.
  • Such costs are not included in the product price or shipping price.

Although international shipments are handled by the postal service in the destination country after leaving Norway, this does not limit the customer’s mandatory rights under applicable consumer protection laws.

For deliveries to the EU/EEA, the right of withdrawal applies to unopened and sealed goods where the law grants such right. Opened, used or unsealed perfume samples cannot be returned for hygiene reasons.

5. Customs and Import Fees

For international orders, the customer is responsible for any customs duties, import fees, VAT, taxes or other local charges that may apply in the destination country.

Such costs are set by local authorities and are not included in the price paid to Scentsation.no. If a parcel is returned to us because the customer does not pay customs duties, fees or collect the parcel, actual shipping and return-related costs may be deducted from any refund where permitted under applicable rules.

6. Incorrect Address or Unclaimed Parcel

  • The customer is responsible for providing a correct and complete delivery address when placing an order.
  • If the parcel is returned due to an incorrect address, failure to collect it or failure to pay import costs, please contact us.
  • Resending the parcel may require a new shipping payment.
  • Any refund will be assessed under applicable rules and may be reduced by actual shipping and return costs where permitted.

7. Consumer Rights in Case of Delay or Defect

  • If the goods are delayed, the customer may have the right to demand delivery, cancel the purchase or claim compensation under applicable consumer rules.
  • If the goods have a defect, such as damage, the wrong item or incorrect content, the customer may have the right to make a complaint.
  • Complaints must be made within a reasonable time after the defect was discovered or should have been discovered.
  • A complaint is always considered timely if it is submitted within 2 months after the defect was discovered or should have been discovered.
  • For this type of goods, the complaint period is normally 2 years after the customer received the goods.

8. Contact for Shipping Questions

For questions about shipping, delivery, damage, loss or delay, please contact us at:

SCENTSATION
Hobby business
Email: scentsation.no@gmail.com