Shipping policy

Shipping & Delivery

Posten Parcel: Small NOK 76 (insured up to NOK 2,500) or Large NOK 140 (insured up to NOK 10,000). Delivered to home or pick-up location, with notifications via SMS/email/app.
Tracking is available via the Posten app and via email with tracking number.
Free shipping: For orders over NOK 969, shipping is free: Posten Small for orders from NOK 969 to 2,500, and Posten Large for orders from NOK 2,500 to 10,000 within Norway.
Orders are prepared and dispatched within 1–5 business days after ordering.
Insurance claims may take over 90 days and require the customer’s cooperation according to the carrier’s guidelines.

We bear the risk until the item is delivered to you, in accordance with the Consumer Purchases Act § 27.
If the package is damaged or lost, contact us immediately with your tracking number. We will assist with replacement or refund.
Posten insurance covers up to the specified limit.

All international shipping is sent via Posten with tracking. Once the package leaves Norway, it is handed over to the receiving country’s postal service.
After dispatch, the parcel is beyond our control. International shipments are not insured, and we are not responsible for any damage or loss.
If an issue occurs during transit, we recommend contacting your local postal service to file a claim.
You are responsible for customs duties and import fees. These are not included in the shipping price.
International orders cannot be returned or refunded once a tracking number is issued. Exceptions apply for EU/EEA deliveries under the 14-day right of withdrawal, but hygiene exclusions apply to used samples.

If the item is delayed, you have the right to delivery, cancellation, or compensation under Chapter 5 of the Consumer Purchases Act.
If the item has a defect, you may file a complaint up to 2 years after receipt (absolute deadline), and within a reasonable time after discovering the defect (relative deadline: up to 2 months).